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Building Block Computers has full-time technicians on staff to help you troubleshoot any hardware/software problems you may
experience with your systems. They are available during regular business hours. Please utilize this resource as you see fit. Click here to see our Technical Lab.
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Building Block Computers now offers third party maintenance that is significantly more
competitive than OEM contracts. Northrop Grumman, a recognized leader in the IT sector, provides
this service. They deliver solutions across a wide range of hardware architecture and operating
systems. This service is offered nationwide, performed by one of the 20,000 Northrop IT employees
and is competitively priced. Please contact a BBC sales associate for more information today.
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BBC and Northrop Grumman Information Technology at a Glance |
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The Technology Experts: Building Block Computers and Northrop Grumman Information Technology have come together to provide customers of Building Block Computers with experienced maintenance services from Northrop Grumman Commercial Information Services.
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Maintenance Services: Northrop Grumman Information Technology delivers outsourced services to clients utilizing a managed
service approach that enables organizations to select the appropriate balance of on-site and centralized services
to optimize service levels and end user productivity while maintaining control of support costs.
The following illustrates Northrop Grumman IT's commercial service model:
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Northrop Grumman Information Technology maintains its headquarters in Herndon, VA, adjacent to
Dulles Airport. Help desk, logistics and service dispatch functions are coordinated through a
network of customer service centers in Hawthorne, CA; Palmdale, CA; Lafayette, CO; Dallas, TX;
Baltimore, MD; and Bohemia, NY. From these locations, as well as from dedicated customer sites
nationwide, Northrop Grumman Information Technology provides distributed computing support services
to more than 400,000 seats nationwide.
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Engagement Testimonial: the Texas Department of Protective and Regulatory Services (PRS)
has outsourced to Northrop Grumman IT all hardware/software support, systems administration, help desk
support, network management, data center operations, disaster recovery, technology refresh and asset
management for nearly 8,000 end users in 262 offices statewide. PRS, which provides protective services
to children, the elderly and disabled persons, now enjoys such service levels as help desk first-call
problem resolution of nearly 80 percent, and network availability of 99.9 percent with 7x24 operations.
Dave Gainer, Director of Data Processing, reports that he no longer finds himself in the office on weekends
dealing with system outages because "Northrop Grumman IT relieves me of the burden...they're very
focused and have a clear purpose and agenda."
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Northrop Grumman Information Technology: is a $4.2 billion provider of IT solutions to
commercial clients, as well as federal, state and local government agencies. For more than 40 years, our
trusted IT solutions have enhanced the work of America's governments and businesses, whether they were
assuring information dominance on the electronic battlefield, forecasting the weather faster and more
accurately, or keeping a corporations end users up-and-running on business critical applications.
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The maintenance services that are being offered to customers of Building Block Computers will be provided
by Northrop Grumman Commercial Information Services, a wholly-owned subsidiary of Northrop Grumman Corporation
and a business unit within the Northrop Grumman Information Technology sector.
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When you call Building Block Computers for hardware support, you can rest assured that the on-site service
provided by Northrop Grumman Information Technology will demonstrate the responsiveness and efficiency that
comes from long experience, a strong nationwide field service organization and field-proven tools and
methodologies.
Please contact a BBC sales executive for your custom quotation for services today at 800-272-2650.
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